Pivot Point Reviews

Pivot-point.com is renowned for its educational tools and hair mannequins, which are highly regarded in the hair professional industry. The mannequins are ethically manufactured with 100% human hair, hand-implanted to mimic natural growth patterns and densities, providing a realistic educational experience. Their product line includes Slip-Ons and Caps, an eco-friendly alternative to traditional mannequins, offering high-quality hair with endless styling possibilities. The range of curl patterns from wavy to coily caters to the demand for practicing with various hair types. Additionally, Pivot Point offers educational books for nail technicians, including exam prep and complete book sets, as well as the Nail Trainer® High Five Trainer Practice Nail Hand, which is a tool for nail professionals. The ERGO Twin Turbo 2000 Watt Dryer and Titan Tripod with Swivel Base are among the tools that complement their mannequins for a comprehensive educational experience. The focus on durability, stability, and texture reflects the company's commitment to quality and innovation in professional hair education.

Pivot-point.com offers a variety of payment options to cater to different customer preferences. Customers can choose from major credit cards such as Visa, MasterCard, American Express, and Discover. For those who prefer online payment systems, PayPal is available, including Pay Later, PayPal Credit, and Pay in 4 for flexible payment plans. Additionally, the site supports Sezzle for orders over $75, although it's noted that American Express is not accepted with this method. These options provide flexibility and convenience, ensuring a smooth transaction process for purchasing their products and services.

Pivot Point International's shipping policy ensures that all orders are shipped within two business days, with UPS as the service provider. Orders ship from Illinois, and customers can use the UPS Ground Shipping Map to estimate transit times. For orders up to $199.99, a flat rate of $9.95 is charged, while orders over $200 qualify for free standard ground delivery within the contiguous U.S. 48 states. Expedited shipping options like Next-Day Air, 2-Day Air, and 3 Day Select are available at checkout. The return policy allows hair products to be returned within 30 days if they are in the original packaging and unused condition. Customers wishing to return items must submit a return/exchange request through the website.

Pivot Point provides a comprehensive range of educational tools designed for aspiring and professional hair designers. The offerings include mannequins made with 100% human hair, featuring natural growth patterns and densities for a realistic training experience. They also offer Slip-Ons and Caps, an eco-friendly alternative to traditional mannequins, allowing for versatile styling options. The texture range includes wavy to coily patterns, catering to various hair styling needs. For nail technicians, there are educational books and the Nail Trainer® High Five Trainer Practice Nail Hand. Additionally, Pivot Point supplies hair dryers and tripods to complement the educational experience with tools that ensure durability and stability.

Pivot-point.com accepts a variety of payment options to accommodate its customers. These include major credit cards like Visa, MasterCard, American Express, and Discover. For those who prefer digital payment methods, PayPal is available, which also offers Pay Later and PayPal Credit services for flexible payment arrangements. Additionally, the site supports Sezzle for orders exceeding $75, providing an installment payment option. This range of payment methods ensures that customers can choose the one that best suits their needs for a convenient and secure transaction.

Pivot-point.com's return policy allows for hair products to be returned within 30 days of purchase, provided they are in the original packaging and unused condition. To facilitate a return, customers must obtain a Return Authorization Number (RA#) from the Pivot Point Customer Experience Team. This number must be displayed on the shipping carton; otherwise, returns will be refused. In terms of shipping, all orders are shipped within two business days from Illinois, with UPS as the service provider. A flat rate of $9.95 is charged for orders up to $199.99, while orders over $200 qualify for free standard ground delivery within the contiguous U.S. 48 states. Expedited shipping options are also available, including Next-Day Air, 2-Day Air, and 3 Day Select.